I haven’t had the easiest life as an adult, but I would consider myself luckier than some out there that may have it much worse than I do at the moment. Despite struggles with weight gain, finances, getting back into the groove of my writing again, and taking care of my dad who has advanced dementia, I try to remain positive and remember that I am getting married in the fall and am making my big move to Europe this summer.
With all of these changes, things have been super stressful, to say the least. I have been in the process of selling my library of Barnes and Noble leather bound books that I have carefully and lovingly purchased over the years since 2008. I had a lifelong dream, since I was a little girl to acquire a huge library of classic books like Beast gave to Belle in Beauty and the Beast.
I have been selling a handful of these books on eBay. I also sold quite a few at my town’s yard sale last month. Slowly, but surely, I have been chipping away at my huge allotment of books. It is heartbreaking letting these books go, but there is no way I can afford to ship these books overseas and I just do not have any suitable storage. Besides, I would rather see these awesome books go to a loving home with someone who enjoys classic books as much I do!
So, today I got a scathing e-mail from a potential buyer on eBay. Instead of being polite, she immediately started off in a threatening and rude tone. Now, I have not been doing eBay for too long and I have had only positive interactions with my clients up until today. The woman complained that the shipping was too high and was essentially accusing me of trying to extort money from buyers. I choose to ship my books via USPS Priority mail and yes that is very expensive. If you are in the East Coast it costs one price, Mid-west another price, and the West Coast yet another price depending on the potential buyer’s location in relation to the seller’s location. My town’s postal service does not allow for any cheaper shipping. I carefully weigh my product and type in the weight and eBay gives the estimate for the shipping based on USPS’s policy. I do not create that policy myself. That is the postal service’s policy. As for the pricing of my books, I tend to cross reference the prices with Amazon and Barnes and Noble and my prices are always lower than what I have seen these books go for. I am incredibly reasonable with my pricing. The only real cost that may deter some buyers is the shipping. That really is out of my hands.
On a positive note, I take exceptional care of my books so you are basically getting a brand new leather bound book at a ridiculously cheap price. I package my books well, I write each client a handwritten note personally thanking them for their purchase, and I always give my clients a free gift, which is usually one of the mini leather bounds that I have. I consider myself an honest and fair seller. I am also a reasonable person. If the person had spoken to me with a modicum of respect, I would have gladly worked out a deal. But she was threatening me, and quite frankly, frightening me with her menacing tone. After calling eBay, I found a way to handle the problem. But even after the issue was seemingly resolved, the woman still had the gall to message me one more time continuing on her rant that I was unethical in my pricing. I DO NOT COME UP WITH THE SHIPPING PRICES MYSELF! By this point, I had stopped corresponding to the woman because I wasn’t going to let her get the satisfaction of me stooping to her level. I ignored her and just hoped she would stop harassing me. She eventually did, but it definitely had me rattled. My first instinct is to just say forget it, I quit. This just isn’t worth it anymore.
But after speaking with my fiance, he helped put things into perspective. He told me of how you don’t know what that person is going through and it probably had nothing to do with the price of the shipping, maybe she has a rough life and maybe there are things that she is facing and decided to fight with a stranger online because she felt that was a way for her to regain control in her life. Was it right what she did? Absolutely not! Is it right to terrorize people online when you don’t get your way? Nope! So instead of me just throwing in towel and quitting what is actually starting to become a fun side hobby, I decided to stick with it after my conversation with my fiance. And because I decided to stick with it, I actually got another offer on one of my leather bounds!
In summation, people aren’t always going to be as kind and caring as I feel that I am in life, but that does not mean that I should just quit and walk away from something I enjoy doing because someone decided to be hurtful and cruel unnecessarily. Have you ever been bullied online or in person? Are you in customer service? I would love to hear your thoughts regarding this topic. Please feel free to comment below and tell me what your experiences are. I would love to hear from you. Only kind and positive posts will be posted, others will be deleted and ignored. Thanks for reading!